Shipping Policy

The Plush Hair Collection offers free shipping on all orders with a minimum of $250 in the U.S and flat rate shipping on international orders. Each order will require your package to be signed for upon arrival.

 

PROCESSING TIMES
Upon purchase, please allow The Plush Hair Collection a 1-2 processing period to fulfill your order. (In stock items only)

Orders placed before 12pm we strive to ship the same day.
Upon the order being fulfilled, you are advised to confirm and verify your order via email, after this information is collected by The Plush Hair Collection, we will provide your tracking # via email.

 

Please note,shipping time frames do not include processing time. Orders will be delivered based on the option chosen once the order has been processed and prepared by our facility. Orders are only delivered Monday - Friday.

Orders placed on Friday or over the weekend will start processing on Monday and ship within 1-2 business days.

 

EXPEDITED SHIPPING NEEDS
If a customer is in need of an expedited shipping option to receive your hair sooner than the general postal shipping day 3-5 business days, please select the 'Next day" option prior to finalizing your order. This fee is $50.

 

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PRE-ORDERS

Items available for pre-order will be indicated on the product page with the anticipated ship date. Please note, once your order is placed, the full payment will be captured up front. If you wish to cancel your order before the ship date, you may do so by contacting Customer Service. 

If orders contain items for pre-order and items ready to ship, please note that your items will be shipped together and we are unable to ship items separately that are included in the same order.

 

SHIPMENT TRACKING

You can track your order with the tracking information provided in your shipment notification e-mail.

 

CHANGING SHIPPING ADDRESS

Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

 

LOST OR STOLEN PACKAGE

If you believe that your package was lost or stolen, please contact the shipping courier first and send us an email. 

We are not responsible for lost or stolen packages. 

 

SHIPPING FEES

Shipping fees are non-refundable and will not be included in your refund. Shipping Tax is included according to USPS Shipping costs.

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